Service expert (hotline) at DMG MORI

Become a DMG MORI service expert

As a service expert in the DMG MORI service hotline, you are the first point of contact for our customers when disruptions or problems arise with their equipment. Together with the latest technologies, your technical expertise and your skills with customers and service tasks will assist our customers in finding solutions.

Your duties

Technical consultation and supervision of our customers in first-level support through telephone and email

Analysis of error messages / error diagnostics including through online remote access

Developing solutions for complex technical problems / questions

Technical assistance to our service technicians in ongoing service calls

Assessment and follow-up of completed service calls and reports

Assistance in creating and optimizing service processes and our products

Active involvement in the expansion of our services

Your profile

Completed degree in electrical engineering / mechatronics, preferably in mechanical engineering

Advanced master craftsman or technician training desired

Several years of vocational experience as a service technician or in technical maintenance, preferably with CNC tooling machines

Control skills (e.g. Siemens, Fanuc, HEIDENHAIN)

Knowledge of hydraulics and pneumatics

High level service and customer orientation, as well as a competent, friendly telephone manner

Analytical thinking, conflict management, teamwork skills

Affinity for working with various software systems and good MS-Office skills

Conversational and written English proficiency desired

Education & training

We want to offer our employees long-term career prospects. Good education and training opportunities – whether at the entry level or as an experienced professional – are important to us in order to support their commitment and promote their strengths. Because it is only when our employees are qualified and remain so can DMG MORI stay successful. This is why we train young people all over the world and individually promote our employees with a diverse range of training and advanced training programs.

In our DMG MORI high-potential program, selected talented people are trained to fill a specific position in the future. A mentor and a line manager closely supervise them to allow them to develop personally and professionally during everyday working life. All participants undergo various training modules during the scope of the program.

For all other employees we offer a diverse range of technical and commercial further training that is tailored individually to their requirements.

Workplaces

We are an innovative and dynamic company – therefore the workplace and people must be a perfect fit. This is the only way to guarantee healthy work practices. This also represents our workplaces, whether they are on the factory floor or in the office. This applies to the capabilities, talent and personality of a person as well as the physical work. Our employees produce our machines in ultra-modern, light and pleasant work environments. The offices and conference rooms are equipped with the latest means of communication and ergonomically designed work environments – to ensure that all our employees can work in a healthy way for the long term and develop themselves.

We also offer high-quality and freshly cooked meals in our company restaurants. All of our sites also offer other special features.

Fitness

We want our employees to thrive working with us. Our employees’ fitness and health form the basis for the quality of their lives, and support their personal capacity to perform. At the sites, we have entered into sport and health agreements with local companies. This provides our employees with the opportunity to keep fit in sport courses, fitness studios or individual sports groups.

Our company doctors offer preventive measures and checkups at the sites. We hold health days to provide our employees with information on the subjects of healthy eating, fitness or dealing with stress.