Become a DMG MORI service expert
As a service expert in the DMG MORI service hotline, you are the first point of contact for our customers when disruptions or problems arise with their equipment. Together with the latest technologies, your technical expertise and your skills with customers and service tasks will assist our customers in finding solutions.
Your duties
- Technical consultation and supervision of our customers in first-level support through telephone and email
- Analysis of error messages / error diagnostics including through online remote access
- Developing solutions for complex technical problems / questions
- Technical assistance to our service technicians in ongoing service calls
- Assessment and follow-up of completed service calls and reports
- Assistance in creating and optimizing service processes and our products
- Active involvement in the expansion of our services
Your profile
- Completed degree in electrical engineering / mechatronics, preferably in mechanical engineering
- Advanced master craftsman or technician training desired
- Several years of vocational experience as a service technician or in technical maintenance, preferably with CNC tooling machines
- Control skills (e.g. Siemens, Fanuc, HEIDENHAIN)
- Knowledge of hydraulics and pneumatics
- High level service and customer orientation, as well as a competent, friendly telephone manner
- Analytical thinking, conflict management, teamwork skills
- Affinity for working with various software systems and good MS-Office skills
- Conversational and written English proficiency desired