Service solutions manager at DMG MORI

Become a DMG MORI service solutions manager

As service solutions manager, you act as a competent contact partner to our customers for all DMG MORI areas of service. In close coordination with our customers, you’ll identify their relevant service needs and offer optimum service solutions for their machines. You’ll also present the various services and service products of DMG MORI at trade fairs.

Your duties

Structured further development of the service product portfolio for the international and national market

Creation of needs analyses and market analyses

Coordination and support of the product creation process

Internal coordination with service employees, sales, and marketing

Sales planning and sales management in collaboration with regional sales and service companies

Organize and carry out customer events

Regular visits to customers and suppliers

Trade fair participation

Your profile

Successful course of study in industrial engineering or technical training with relevant advanced technician training

Several years of vocation experience with sound knowledge in the area of mechanical engineering (service)

Excellent conversational and written proficiency in English, proficiency in another language a plus

Professional manner with customers, strong negotiation and communication skills

High level of own initiative and assertiveness

Education & training

We want to offer our employees long-term career prospects. Good education and training opportunities – whether at the entry level or as an experienced professional – are important to us in order to support their commitment and promote their strengths. Because it is only when our employees are qualified and remain so can DMG MORI stay successful. This is why we train young people all over the world and individually promote our employees with a diverse range of training and advanced training programs.

In our DMG MORI high-potential program, selected talented people are trained to fill a specific position in the future. A mentor and a line manager closely supervise them to allow them to develop personally and professionally during everyday working life. All participants undergo various training modules during the scope of the program.

For all other employees we offer a diverse range of technical and commercial further training that is tailored individually to their requirements.

Workplaces

We are an innovative and dynamic company – therefore the workplace and people must be a perfect fit. This is the only way to guarantee healthy work practices. This also represents our workplaces, whether they are on the factory floor or in the office. This applies to the capabilities, talent and personality of a person as well as the physical work. Our employees produce our machines in ultra-modern, light and pleasant work environments. The offices and conference rooms are equipped with the latest means of communication and ergonomically designed work environments – to ensure that all our employees can work in a healthy way for the long term and develop themselves.

We also offer high-quality and freshly cooked meals in our company restaurants. All of our sites also offer other special features.

Fitness

We want our employees to thrive working with us. Our employees’ fitness and health form the basis for the quality of their lives, and support their personal capacity to perform. At the sites, we have entered into sport and health agreements with local companies. This provides our employees with the opportunity to keep fit in sport courses, fitness studios or individual sports groups.

Our company doctors offer preventive measures and checkups at the sites. We hold health days to provide our employees with information on the subjects of healthy eating, fitness or dealing with stress.