Service Solution Manager Henrik Juncker

Henrik Juncker

Service solution manager at DMG MORI Denmark ApS

Proximity to the customer for better service

Service Solution Manager Henrik Juncker

Henrik Juncker started his career at Lego in Billund and trained to become a toolmaker, a childhood dream for everyone who likes to build things. “Technical problems have always been an exciting challenge for me,” says the 42-year-old, who passed through almost every tool and then mechanical engineering station in the metal processing trade at the world-famous toy manufacturer – ranging from machining and programming through machine installation for customers up to training skilled workers. 

In 2013 he then moved over to DMG MORI Denmark, where he first deepened his know-how as an application engineer for mechanical engineering. Four years later he became the service solutions manager for Denmark. “Every day I am able to utilize my many years of experience with the machines but also when it comes to dealing with customers.” Juncker particularly appreciates the diversity of the work when changing from the shop floor to the office. “This also includes business tasks in the home office as well as a great many customer visits, where we exchange information and clarify service issues on an individual basis.”

The satisfaction of the customers motivates me to find ways to continuously improve this approach and find new options to optimize our processes.

Henrik Juncker
Service Solution Manager Henrik Juncker

To ensure he is able to carry out his work well, DMG MORI makes available a comprehensive portfolio of service products: “This includes maintenance contracts, the organization of service technicians but also innovative solutions such as NETservice, which accelerates service processes through remote access to the customers’ machines.” These innovative solutions in particular are what drives Henrik Juncker on: “In the area of service we would like to offer fast and uncomplicated help – and this provides us with the best opportunities.” This close customer work requires engagement, flexibility and creativity, says the Dane. The positive feedback shows that DMG MORI is on the right track: “The satisfaction of the customers motivates me to find ways to continuously improve this approach and find new options to optimize our processes.”​​​​​​​

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