Proximity to the customer for better service
Henrik Juncker started his career at Lego in Billund and trained to become a toolmaker, a childhood dream for everyone who likes to build things. “Technical problems have always been an exciting challenge for me,” says the 42-year-old, who passed through almost every tool and then mechanical engineering station in the metal processing trade at the world-famous toy manufacturer – ranging from machining and programming through machine installation for customers up to training skilled workers.
In 2013 he then moved over to DMG MORI Denmark, where he first deepened his know-how as an application engineer for mechanical engineering. Four years later he became the service solutions manager for Denmark. “Every day I am able to utilize my many years of experience with the machines but also when it comes to dealing with customers.” Juncker particularly appreciates the diversity of the work when changing from the shop floor to the office. “This also includes business tasks in the home office as well as a great many customer visits, where we exchange information and clarify service issues on an individual basis.”